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Return and Refund Policy

  • If you changed your mind and decide an item is not right for you no worries, I am happy to offer you a refund. 
  • Please email me at Jewellery@charlotteeatock.co.uk and I will share the return details with you.
  • You can expect your refund within 30 working days once I get the item back, but keep in mind that the postage cost will be taken out of your refund.
  • Returning the item is your responsibility. I recommend using a tracked or signed for service to ensure your items arrive safely, as I cannot accept responsibility for items that are damaged or lost in the post.
  • All items must be returned within 14 days, be unworn and in their original packaging.

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